H.E. Dit Nita Delivers Closing Remarks at Seminar on Strengthening Governance and Operational Excellence

H.E. Dit Nita, Deputy Chairwoman of the Board of the Cambodia Microfinance Association, joined a roundtable discussion as a guest speaker on “Strengthening Credit Quality and Responsibly Managing Non-Performing Loans.” The discussion was part of a seminar for regional and branch leaders on “Strengthening Governance and Operational Excellence in the Banking and Financial Sector for Sustainable Growth,” held on 01 October 2026.

The roundtable aimed to share knowledge and best practices for strengthening credit quality, identifying risks, managing and resolving credit issues, and, in particular, improving the effective, transparent and timely handling of customer complaints. The discussion also focused on practical measures that regional and branch leaders can apply in their day-to-day operations to promote responsible lending and reduce the risk of non-performing loans (NPLs). Representatives of the Association of Banks in Cambodia and the Financial Consumer Protection Center (FCPC) also attended the discussion.

H.E. the Deputy Chairwoman of the Board also delivered the seminar’s closing remarks, emphasizing that “sustainable growth is a better choice than growth focused solely on short-term profits.” She also highlighted the importance of continuing to strengthen customer protection, financial literacy, codes of conduct, ethics and professionalism, as well as responsible lending.

The seminar served as an important platform for regional and branch leaders to strengthen their knowledge and institutions’ operational management capabilities by learning from practical experience, discussing challenges and exploring measures that institutions should implement in their operations. Organized through collaboration between the Cambodia Microfinance Association and the Association of Banks in Cambodia, with support from the National Bank of Cambodia, the seminar made an important contribution to strengthening responsible practices in the banking and financial sector and advancing sustainable and inclusive development.